Thanks for visiting DalyMusic.com. Daly Music has been in the Musical Instruments business since 1998, and we truly appreciate the opportunity to serve you today and in the future!
Every day, we help customers find the Musical Instruments, Equipment, and Accessories they need. With our selection of thousands of quality instruments and related products, you are sure to find exactly what you want. We can also special order almost any item imaginable, and always at guaranteed rock-bottom prices. Save money and time – order all your musical instruments and gear from us!
Having trouble placing an order online? Have a question about a product? Want to check on the status of your Musical Instruments order?
Just call or email our friendly and knowledgeable Customer Care Department. We can give you more information about a product, help take your order over the phone, and answer any questions. For your convenience, we have provided an easy to fill-in contact form below. We promise to promptly respond to your request!
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Customer Service
Email: CustomerCare@dalymusic.com
Toll Free: 1-877-241-5601
Monday - Friday, 9am - 5pm (Pacific Time)
Mailing address:
Daly Music
P.O. Box 1434
Pismo Beach, CA 93448
(Please do not return merchandise to this address)
Return Policy
Daly Music wants you to be satisfied with your purchase! We will accept returns of almost any product we sell within 30 days of delivery. Refunds and exchanges are made for product value only and exclude all shipping costs. If your return request results from an error on our end, we will pay the return shipping costs and ship an identical replacement item. Please notify us about any errors within 3 days of receipt of your order at: CustomerCare@dalymusic.com.
Please click here to read our complete Return Policy.
Damaged or Defective Merchandise
If your package has arrived damaged or tampered with, please contact the carrier immediately to file a damage claim. Keep all packaging and merchandise exactly the way you received them (for inspection). The carrier will contact us once you file a claim; we can then ship a replacement for any items damaged in shipment.
If you received a defective product, the manufacturer will be able to replace the item for you. It is your responsibility to contact the appropriate company immediately after opening your package and to follow their procedures to obtain a return authorization. If you do not find the manufacturer’s contact information, please contact us for further instructions.
Credit and Return Time
Please allow a minimum of two weeks from the time we receive your return for your refund or product reshipment to arrive. If you paid by credit card, allow up to two billing cycles for the credit refund to appear on your statement. Credit card returns will receive a credit for purchase price only, excluding shipping and handling charges, and issued to the credit card you used at purchase. For purchases made with checks or Money Orders, you will receive a refund in the form of a company check.
Canceling your Order
If you have placed an order and would like to cancel it, please call 1-877-241-5601 within four hours of placing the order to cancel it. (Don't worry! Even after the four hours, our friendly staff will do all they can to stop the items from being processed and/or shipped – but we cannot guarantee that we will be able to stop a shipment in time.)
DalyMusic.com reserves the right to cancel any order due to price changes by manufacturers or vendors, pricing errors, omissions, mistakes, or for any other reason. Although we will make every effort to fill your order, we may on occasion show incorrect information on our website regarding product pricing, descriptions, availability, and/or other information. In such instances, customer service will notify you of the error and ask if you would like to cancel the order or proceed with the correct information.
*** We reserve the right to modify all policies shown on our website at any time.***